Our Policy

At AttuneCollections, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free returns and exchange policy to ensure your satisfaction.

Return Policy

ligibility:

  • Items must be returned within [Your Return Period] days of the purchase date.
  • Items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
  • Custom orders and sale items are non-returnable.

Process:

  1. Initiate a Return: Contact our customer service team at [Your Email Address] or [Your Phone Number] to initiate a return. Please provide your order number and reason for the return.
  2. Return Authorization: Once your return is approved, we will provide you with a Return Authorization Number (RAN) and return instructions.
  3. Ship Your Item: Pack the item securely and include your RAN. Ship the package to the address provided in the return instructions. We recommend using a trackable shipping service to ensure the package is delivered safely.
  4. Refund Processing: Once we receive and inspect the returned item, we will process your refund. Please allow [Your Refund Processing Time] days for the refund to appear in your account. Refunds will be issued to the original payment method.

Exchange Policy

Eligibility:

  • Items must be exchanged within [Your Exchange Period] days of the purchase date.
  • Items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
  • Custom orders and sale items are non-exchangeable.

Process:

  1. Initiate an Exchange: Contact our customer service team at [Your Email Address] or [Your Phone Number] to initiate an exchange. Please provide your order number and details of the item you wish to exchange.
  2. Exchange Authorization: Once your exchange is approved, we will provide you with an Exchange Authorization Number (EAN) and exchange instructions.
  3. Ship Your Item: Pack the item securely and include your EAN. Ship the package to the address provided in the exchange instructions. We recommend using a trackable shipping service to ensure the package is delivered safely.
  4. Processing Your Exchange: Once we receive and inspect the returned item, we will process your exchange and ship the new item to you. You will receive a confirmation email with tracking information once your exchange has been dispatched.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue and ensure you receive a replacement or a full refund.