Our Policy

At AttuneCollections, we make sure what you have ordered is delivered and all the orders are custom made based on your choice of selection. As all the orders are custom made on order, we can not take returns.

1. Storage Duration
Returned orders are kept in the warehouse for 50 days from the return date.

2. Re-ship Options
During this 50-day period, you can choose to:

Re-ship the order to a new address.
Re-ship it to your own address.
3. After 50 Days
If no action is taken within 50 days, the order is no longer available for re-shipping and gets discarded.

Return Policy

Eligibility:

  • Items must be returned within 5-7 days of the purchase date. In case of damaged/wrong item.
  • Items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
  • Custom orders and sale items are non-returnable.

Process:

  1. Initiate a Return: Contact our customer service team at hello@attunebusiness.com or +91 6362657880 to initiate a return. Please provide your order number and reason for the return.
  2. Return Authorization: Once your return is approved, we will provide you with a Return Authorization Number (RAN) and return instructions.
  3. Ship Your Item: Pack the item securely and include your RAN. Ship the package to the address provided in the return instructions. We recommend using a trackable shipping service to ensure the package is delivered safely.
  4. Refund Processing: Once we receive and inspect the returned item, we will process your refund. Please allow 3-4 days for the refund to appear in your account. Refunds will be issued to the original payment method.

Exchange Policy

If your customer ordered the wrong size or wants to return a product without any defects, this has to be handled at your expense by placing a new order.

Despite quality checks, products may get damaged in transit due to courier mishandling. To request a replacement for misprinted, damaged, or defective items:

  • Submit your request within 7 days of delivery.
  • Provide unboxing videos, photos of the damaged product, and the original packaging.
  • Requests after 7 days will incur reprinting charges.

Proof of defects:
If you do not have an unboxing video of the order and we fail to verify the cause, Qikink is not liable for refunds/replacement of such products.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue and ensure you receive a replacement or a full refund.